← RhyLume

SUPPORT

RhyLume 技术支持

开发者：Shenzhen Xinruihang Technology Co., Ltd.
邮箱：support@xrhlink.com
预计回复：3 个工作日内

找不到或连接不上灯具

  1. 确认灯具已通电并位于蓝牙范围内。
  2. 在系统设置中允许 RhyLume 使用蓝牙；Android 12 以下系统可能还需要定位权限才能扫描。
  3. 断开其他手机与该灯具的连接。
  4. 重新启动灯具和 App，再次扫描。

灯效没有随声音变化

  1. 确认已选择拾音律动类模式。
  2. 将“灵敏度”调高，并让灯具靠近声音来源。
  3. 尝试节拍清晰且音量稳定的声音。

拾音由灯具硬件完成，RhyLume 不会读取或上传手机麦克风音频。

灯效反应过快或过慢

在“模式”页调整速度和灵敏度。新安装的默认值均为 100，可根据灯具与环境调整。

联系支持

邮件中请附上手机型号、系统版本、App 版本、灯具型号、问题复现步骤，以及必要的截图或视频。

ENGLISH

RhyLume Support

Developer: Shenzhen Xinruihang Technology Co., Ltd.
Email: support@xrhlink.com
Expected response: within 3 business days

Cannot find or connect to a light

  1. Make sure the light is powered on and within Bluetooth range.
  2. Allow Bluetooth access for RhyLume in system settings. Android versions earlier than 12 may also require location permission for scanning.
  3. Disconnect any other phone already connected to the light.
  4. Restart the light and app, then scan again.

The effect does not react to sound

  1. Select a sound-reactive mode.
  2. Increase Sensitivity and place the light closer to the sound source.
  3. Try audio with a clear beat and consistent volume.

Sound pickup is handled by the light hardware. RhyLume does not access or upload microphone audio from your phone.

The effect is too fast or too slow

Adjust Speed and Sensitivity on the Modes page. Both default to 100 on a new installation and can be tuned for your light and environment.

Contact support

Include your phone model, OS version, app version, light model, reproduction steps, and a screenshot or video when useful.